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6.2 Warranty
Unless otherwise specified at the time of original purchase, all equipment is warranted as to quality and performance for one
year from the date of original shipment from our factory.
This factory warranty covers all parts, software, and/or labor (as specified at time of purchase) at our factory, as well as
return shipping to you, the customer, but does not apply to any batteries or other damage resulting from abuse of the
equipment. Warranty coverage excludes free replacement of cosmetic items such as clips, logos, etc.
The warranty is void if:
1. There is evidence of abuse to the equipment (i.e., corrosion, unusual physical damage, signs of exposure to
temperatures outside the range of specifications, etc.)
2. The equipment contains an unauthorized modification.
3. Identification numbers on the printed circuit boards or chassis have been altered or removed.
4. Evidence of the product having been exposed to or submerged in water.
5. Equipment is damaged through acts of God, including, but not limited to: flood, lightning, hurricane, tornado, sustained
high winds, acts of war, natural disasters, etc.
Should you experience problems with any product, we would suggest consulting your system or clock maintenance guide to
correct any routine problems such as replacing batteries, cleaning contacts, checking AC voltage, etc.
If the problem persists, please call our technical support department for additional assistance, remote diagnostics help, etc.
If your product must be returned for repair, our technical service department will provide you with a Returned Material
Authorization (RMA) number and any other special instructions that will allow the repair to be handled as quickly as
possible.
All non-warranty products require a purchase order number in addition to an RMA number for repair work to be started.
For more information, or to obtain technical assistance on any warranty or non-warranty product, please write, call, fax or
email to:
Visiplex, Inc.
1287 Barclay Boulevard
Buffalo Grove, IL 60089
Phone: (847) 229-0250 or (877) 918-7243
Fax: (847) 229-0259
E-mail: support@visiplex.com
Website: www.visiplex.com
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM Central Time.
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