Upgrading Firmware
Important Notes Prior to Upgrade
VITEC periodically releases new firmware versions that include critical updates as well as feature
enhancements.
MGW Diamond Encoder firmware and software upgrade process involves uploading a "firmware
file" from within the unit HTTPS user interface, allowing the unit to extract the required files and
perform internal updates. Uploading time of the "firmware file" may vary from one computer to
another. It also depends on network speed and the connection's quality between the computer
and the MGW Diamond Encoder appliance.
To verify if the upgrade had finished, observe the physical power LED on the appliance's front
panel - blinking LED indicates that the upgrade is still ongoing. A solid LED indicates that the
upgrade is completed and the appliance is ready for re-login. Log on using a new browser tab.
Read carefully the step-by-step procedure below and pay extra attention to notes and warnings.
To upgrade MGW Diamond Encoder Firmware version:
1. Send VITEC your firmware upgrade request.
2. Before starting the upgrade procedure, disconnect all video and audio sources. Only power
and Ethernet cables should remain connected.
3. Delete all saved configurations, including auto start configurations (refer to The
Configurations Page (on page 52) for detailed instructions).
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