Xerox VersaLink C505S

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VersaLink

C505 Multifunction Printer8-32

User Guide

Troubleshooting

Main Page

Table of Contents3
Safety15
Notices and Safety15
Electrical Safety16
General Guidelines16
Power Cord16
Emergency Turn off17
Telephone Line Cord17
Operational Safety17
Operational Guidelines17
Ozone Release18
Printer Location18
Printer Supplies18
Maintenance Safety19
Printer Symbols19
Environmental, Health, and Safety Contact Information21
Getting Started23
Parts of the Printer23
Front View23
Duplex Automatic Document Feeder24
Document Feeder Guidelines24
Document Glass Guidelines24
Internal Parts25
Rear View26
Options26
Control Panel26
Power Options28
Powering on the Printer or Exiting Low-Power or Sleep Mode29
Restarting, Placing in Sleep Mode, or Powering off the Printer29
Accessing the Printer30
Information Pages30
Printing Information Pages31
Configuration Report31
Logging in31
Logging in at the Control Panel31
Introduction to Apps32
The Embedded Web Server32
Accessing the Embedded Web Server32
Finding the IP Address of Your Printer32
Viewing the IP Printer Address on the Control Panel32
Obtaining the Printer IP Address from the Configuration Report33
Installation and Setup33
Installation and Setup Overview33
Selecting a Location for the Printer33
Opening the Output Tray Extension34
Connecting the Printer34
Selecting a Connection Method34
Connecting to a Computer Using USB35
Connecting to a Wired Network35
Connecting to a Wireless Network35
Connecting to a Telephone Line45
Initial Printer Setup45
Configuring Airprint45
Configuring Google Cloud Print46
Installing the Software47
Operating System Requirements47
Installing the Print Drivers for a Windows Network Printer47
Installing the Print Drivers for a Windows USB Printer48
Installing the Drivers and Utilities for Macintosh os X48
Installing Drivers and Utilities for UNIX and Linux50
Installing the Printer as a Web Service on Devices50
More Information51
Customize and Personalize53
Customize and Personalize Overview53
Customizing or Personalizing the Home Screen54
Hiding or Showing an App on the Home Screen54
Rearranging Apps on the Home Screen54
Customizing or Personalizing the Apps54
Customizing or Personalizing the Feature List54
Customizing or Personalizing the Entry Screen55
Saving Presets55
Deleting a Saved Preset55
Removing App Customization56
Customizing App Default Settings56
Xerox Apps57
Xerox App Gallery57
Xerox App Gallery Overview57
Creating a Xerox App Gallery Account58
Logging in to Your Xerox App Gallery Account58
Installing or Updating an App from the Xeroxapp Gallery59
Installing an App from the App Gallery59
Updating an App from the App Gallery59
Device60
Device Overview60
Device Options60
About61
Information Pages61
Supply Status62
Checking the Supplies Status at the Control Panel62
Customizing Supplies Alert Settings62
Setting up Email Alerts62
Billing and Usage Counters63
Reset to Factory Defaults63
Remote Services64
Address Book64
Address Book Overview64
Editing the Address Book64
Adding or Editing Contacts in the Address Book at the Control Panel64
Adding or Editing Groups in the Address Book at the Control Panel65
Adding or Editing Contacts in the Address Book in the Embedded Web Server66
Adding or Editing Groups in the Address Book in the Embedded Web Server67
Advanced Settings67
Managing Favorites68
Managing Favorites at the Control Panel68
Managing Favorites in the Embedded Web Server68
Jobs68
Jobs Overview68
Managing Jobs69
Pausing the Print Job with the Option to Delete It69
Viewing, Printing, or Deleting Saved and Secure Jobs69
Printing a Job Held for Resources70
Managing Special Job Types70
Saved Job70
Secure Print71
Personal Print71
Sample Set72
Managing Jobs Using the Embedded Web Server73
Submitting Jobs for Printing Using the Embedded Web Server74
Copy74
Copy Overview74
Making a Copy74
Stapling a Copied Document76
Copy Workflows76
Adjusting Color Balance76
Adjusting Contrast Settings76
Changing the Page Layout77
Book Copying77
Shifting the Image78
Creating a Booklet79
Adding a Front Cover79
Erasing the Edges of Copies80
Printing a Sample Copy81
Adding Annotations81
ID Card Copy82
ID Card Copy Overview82
Copying an ID Card83
Email83
Email Overview83
Sending a Scanned Image in an Email83
Scan to85
Scan to Overview85
Scanning to an Email Address85
Scanning to a User Home Folder86
Before You Begin86
Scanning to a Home Folder86
Scan to Desktop87
Scanning to a Shared Folder on a Network Computer88
Sharing a Folder on a Windows Computer88
Sharing a Folder in Macintosh os X Version 10.7 and Later88
Adding an SMB Folder as an Address Book Entry from the Embedded Web Server89
Adding a Folder as an Address Book Entry Using the Control Panel89
Scanning to a Shared Folder on a Networked Computer89
Scanning Images into an Application on a Connected Computer90
Scanning an Image into an Application90
Scanning from Windows Control Panel90
Fax91
Fax Overview91
Sending a Fax91
Fax Workflows93
Sending a Delayed Fax93
Sending a Cover Sheet with a Fax93
Forwarding a Fax to an Email Address94
Printing a Secure Fax95
Sending a Fax Manually95
Polling a Remote Fax Machine96
Sending a Fax from Your Computer96
Printing a Fax Activity Report97
Usb98
USB Overview98
Scanning to a USB Flash Drive98
Printing from a USB Flash Drive99
To Print from a USB Flash Drive99
To Print from a USB Flash Drive that Is Already Inserted in the Printer99
Printing101
Printing Overview101
Selecting Printing Options101
Print Driver Help102
Windows Printing Options102
Selecting Printing Options for an Individual Job for Windows102
Setting Default Printing Options for Windows102
Selecting Printing Defaults in Windows for a Shared Network Printer103
Saving a Set of Commonly Used Printing Options for Windows103
Macintosh Printing Options104
Selecting Printing Options for Macintosh104
Saving a Set of Commonly Used Printing Options for Macintosh104
UNIX and Linux Printing104
Xerox Printer Manager104
Printing with Xeroxprint106
Printing from a Linux Workstation106
Mobile Printing Options106
Printing with Wi-Fi Direct106
Printing with Airprint107
Printing from a Mopria-Enabled Mobile Device107
Printing from a USB Flash Drive107
Printing from a USB Flash Drive Already Inserted in the Printer108
Printing Features108
Managing Jobs108
Pausing the Print Job with the Option to Delete It109
Viewing, Printing, or Deleting Jobs109
Printing Special Job Types109
Saved Job109
Secure Print110
Personal Print111
Sample Set112
Selecting Paper Options for Printing113
Scaling113
Printing on both Sides of the Paper113
Printing a 2-Sided Document113
2-Sided Page Layout Options114
Print Quality114
Image Options114
Image Shift115
Color Adjustments115
Lightness115
Contrast115
Saturation115
Color Cast115
Printing Mirror Images116
Printing Multiple Pages to a Single Sheet116
Printing Booklets116
Selecting Finisher Options117
Selecting Mailbox Options117
Using Special Pages117
Printing Cover Pages117
Printing Insert Pages118
Printing Exception Pages118
Printing Watermarks for Windows119
Orientation120
Printing Banner Pages121
Selecting Job Completion Notification for Windows121
Using Custom Paper Sizes121
Printing on Custom Paper Sizes121
Printing on Custom Paper Size from Windows121
Printing on Custom Paper Size from Macintosh121
Defining Custom Paper Sizes122
Creating and Saving Custom Paper Sizes in the Print Driver122
Defining a Custom Paper Size at the Control Panel122
Paper and Media125
Paper and Media Overview125
Supported Paper125
Recommended Media125
Ordering Paper126
General Paper Loading Guidelines126
Paper that Can Damage Your Printer126
Paper Storage Guidelines126
Supported Paper Types and Weights127
Supported Paper Types and Weights for Automatic 2-Sided Printing127
Supported Standard Paper Sizes128
Supported Standard Paper Sizes for Automatic 2-Sided Printing128
Supported Custom Paper Sizes129
Changing Paper Settings129
Loading Paper130
Loading Paper in the Bypass Tray130
Configuring Tray 1 and Trays 2-5 for the Paper Length133
Loading Paper in Tray 1 and Trays 2-5134
Loading Paper in the High Capacity Feeder (HCF)138
Setting the Tray Mode139
Configuring the Tray Mode for Trays 1-5140
Printing on Special Paper140
Envelopes140
Guidelines for Printing Envelopes140
Loading Envelopes in the Bypass Tray141
Loading Envelopes in Tray 1145
Labels146
Guidelines for Printing Labels146
Loading Labels in the Bypass Tray147
Loading Labels in Tray 1149
Glossy Cardstock150
Guidelines for Printing on Glossy Cardstock150
Maintenance151
General Precautions151
Cleaning the Printer152
Cleaning the Exterior152
Cleaning the Scanner152
Cleaning the Feed Rollers on the Duplex Automatic Document Feeder155
Cleaning the Interior155
Cleaning the LED Lenses156
Cleaning the Color-Density Sensors160
Adjustments and Maintenance Procedures161
Color Registration161
Performing a Color Registration Adjustment161
Color Calibration162
Scan Color Consistency162
Adjusting Paper Registration163
Verifying Paper Registration163
Performing a Paper Registration Adjustment164
Transfer Voltage Adjustment165
Adjusting the Fuser165
Adjusting the Altitude166
Performing a Developer and Transfer Roller Cleaning Procedure166
Performing a Transfer Belt Cleaning Mode Procedure166
Supplies167
Consumables167
Routine Maintenance Items167
Ordering Supplies167
When to Order Supplies167
Supply Status168
Supplies Usage Report169
Toner Cartridges169
General Precautions169
Replacing a Toner Cartridge169
Recycling Supplies169
Managing the Printer170
Printing the Billing Summary Report170
Moving the Printer170
Troubleshooting175
General Troubleshooting175
Printer Does Not Power on175
Printer Resets or Powers off Frequently176
Printer Does Not Print176
Printing Takes too Long178
Document Prints from Wrong Tray178
Automatic 2-Sided Printing Problems179
Printer Is Making Unusual Noises179
Paper Tray will Not Close179
Condensation Has Formed Inside the Printer179
Paper Jams180
Locating Paper Jams180
Minimizing Paper Jams181
Clearing Paper Jams182
Clearing Paper Jams from the Duplex Automatic Document Feeder182
Clearing Paper Jams from the Bypass Tray184
Clearing Paper Jams from the Tray 1 Area186
Clearing Paper Jams from the Trays 2-5 Areas188
Clearing Paper Jams from the Fuser Area190
Troubleshooting Paper Jams191
Multiple Sheets Pulled Together191
Paper Misfeeds192
Label and Envelope Misfeeds192
Paper Jam Message Stays on193
Jams During Automatic 2-Sided Printing193
Print-Quality Problems193
Controlling Print-Quality194
Paper and Media194
Solving Print-Quality Problems195
Copy and Scan Problems200
Fax Problems201
Problems Sending Faxes201
Problems Receiving Faxes203
Getting Help204
Viewing Warning Messages on the Control Panel204
Viewing Current Errors on the Control Panel204
Using the Integrated Troubleshooting Tools204
Printing Information Pages204
Printing the Error History Report204
Online Support Assistant204
More Information204
A Specifications207
Printer Configurations and Options207
Available Configurations207
Standard Configurations with Models C505S and C505X207
Standard Features207
Options and Upgrades209
Physical Specifications209
Weights and Dimensions209
Standard Configuration210
Optional 550-Sheet Feeder210
Optional Cabinet with Casters210
Optional High-Capacity Feeder with Casters211
Height Measurements for Configurations211
Height Configurations for Optional Feeders211
Height Configurations for Optional Feeders and Casters211
Height Configurations for Optional Feeders and Cabinet with Casters212
Height Configurations for Optional High-Capacity Feeder (HCF) with Casters212
Total Space Requirements212
Clearance Requirements213
Clearance Requirements for Standard Configuration213
Environmental Specifications213
Temperature213
Relative Humidity213
Elevation213
Electrical Specifications213
Power Supply Voltage and Frequency213
Power Consumption214
Recycling Supplies214
Performance Specifications214
B Regulatory Information215
Basic Regulations215
United States FCC Regulations215
Canada216
European Union216
Eurasian Economic Community Certification216
European Union Lot 4 Imaging Equipment Agreement Environmental Information216
Environmental Information Providing Environmental Solutions and Reducing Cost216
Germany218
Germany - Blue Angel218
Blendschutz218
Lärmemission219
Importeur219
Turkey Rohs Regulation219
Regulatory Information for 2.4-Ghz and 5-Ghz Wireless Network Adapter219
Copy Regulations219
United States220
Canada221
Other Countries222
Fax Regulations222
United States222
Fax Send Header Requirements222
Data Coupler Information222
Canada224
Canada CS-03 Issue 9224
European Union224
Radio Equipment and Telecommunications Terminal Equipment Directive224
New Zealand225
South Africa226
Material Safety Data Sheets226
C Recycling and Disposal227
All Countries227
North America227
European Union227
Domestic/Household Environment227
Professional/Business Environment228
Collection and Disposal of Equipment and Batteries228
Business Users in the European Union228
Disposal Outside of the European Union228
Battery Symbol Note229
Other Countries229
D Apps Features231

Xerox VersaLink C505S - Page 206

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