Symptom
Solutions
• Verify that the toner cartridge is approved for use
in this printer, and replace it as needed. For best
results, use a genuine Xerox toner cartridge.
The output print is wrinkled or stained.
• Verify that the paper is the correct size, type, and
weight for the printer and that it is loaded
properly. If not, change the paper.
• Try a new ream of paper.
• Change the Paper Type settings in the print driver.
In the print driver, on the Printing Options tab,
select Paper, then change the Other Type setting.
Envelopes are wrinkled or creased when printed.
• Check if the crease is within 30 mm (1.2 in.) of
the four edges of the envelope.
• If yes, it is printing as expected. Your printer is not
faulty.
• If not, take the following actions:
Ensure that envelopes are loaded properly in the
bypass tray. For details, refer to Loading
Envelopes in the Bypass Tray.
Follow the guidelines for printing on envelopes.
For details, refer to Guidelines for Printing
Envelopes.
If the problem persists, use a different size
envelope.
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