Symptom
Solutions
The top margin is incorrect.
• Ensure that the paper is loaded properly.
• Ensure that the margins are set correctly in the
application that you are using.
• Adjust the paper registration. For details, refer to
Adjusting Paper Registration.
The printed surface of the paper is bumpy.
1 Print a solid image over the entire surface of one
sheet of paper.
2 Load the printed sheet into the tray with the
printed side face down.
3 Print five blank pages to remove debris from the
fuser rollers.
CCooppyy aanndd SSccaann PPrroobblleemmss
If the copy or scan quality is poor, refer to the following table.
Symptoms
Solutions
Lines or streaks only present in copies made from the
document feeder.
There is debris on the CVT glass. When scanning, the
paper from the document feeder passes over the
debris on the glass surfaces, resulting in lines and
streaks. Clean all glass surfaces with a lint-free cloth
dampened with water. For details, refer to Cleaning
the Scanner.
Spots present in copies taken from the document
glass.
There is debris on the document glass. When
scanning, the debris creates a spot on the image.
Clean all glass surfaces with a lint-free cloth
dampened with water.
Image is too light or too dark. Adjust the lighten/darken setting.
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