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Toner smears or print rubs off.
The output has stains on the back side.
• Change the Paper Type settings in the print driver.
For example, change Plain to Lightweight
Cardstock. In the print driver, on the Printing
Options tab, select PPaappeerr, then change the OOtthheerr
TTyyppee setting.
• Verify that the paper is the correct size, type, and
weight. If not, change the paper settings.
• Verify that the printer is plugged into an outlet that
is providing the correct voltage and power. Review
the electrical specification of the printer with an
electrician if necessary. For details, refer to Electrical
Specifications.
Random spots on the output, or the image is blurry.
• Ensure that the toner cartridge is installed correctly.
• If you used a non-genuine brand toner cartridge,
install a genuine Xerox toner cartridge.
• Use the Rough paper type setting, or try a paper
with a smoother surface.
• Ensure that the humidity in the room is within
specifications. For details, refer to Relative Humidity.
The output is blank.
• Power off the printer, then power on again.
• If the error persists, contact your Xerox
representative.
Note: Check to see if the transfer belt is in the
locked position.
Black or color streaks appear in the output.
• Clean the printhead lens using the tool provided.
For details, refer to Cleaning the Printhead Lenses.
• Replace the Drum Cartridge.
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Xerox
®
VersaLink
®
C71XX Series Color Multifunction Printer User Guide
Troubleshooting
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