Getting Help
Your printer includes utilities and resources to help you troubleshoot printing problems.
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When a warning condition occurs, the printer alerts you of the problem. A message appears on the
control panel and the LED status light on the control panel flashes amber or red. Warning alerts
inform you about printer conditions, such as low supplies or open doors, that require your attention. If
more than one warning condition occurs, only one warning message appears on the control panel at
a time.
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When an error condition occurs, a message appears on the control panel to inform you of the
problem. Error messages warn you about printer conditions that prevent the printer from printing or
degrade printing performance. If more than one error occurs, only one is displayed on the control
panel.
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Your printer has a set of reports that you can print. These reports include the Demonstration Print
page and the Error History report that can assist you in troubleshooting certain problems. The
Demonstration Print page prints an image to show print quality. You can use this page to
troubleshoot print-quality issues with the printer. The Error History report prints information on the
most recent printer errors.
For more information, refer to Printing Information Pages.
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1. At the printer control panel, press the Home button.
2. Touch Device→About→Information Pages.
3. To print an information page, touch the needed page.
4. To return to the Home screen, press the Home button.
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1. At the printer control panel, press the Home button.
2. To print the Error History Report, touch Device→Support→Support Pages→Error History Report.
3. To return to the Home screen, press the Home button.
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The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation issues, and more.
Xerox
®
VersaLink
®
C8000/C9000 Color Printer
User Guide
223
Troubleshooting
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