Probable Causes Solutions
The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe the feed
rollers until they are clean. For details, refer to Cleaning the Printer.
Tray is loaded with mixed paper. Load the tray with only one type and size of paper.
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Probable Causes Solutions
The paper is not correctly positioned in the tray.
• Remove the misfed paper, then properly repo-
sition it in the tray.
• Adjust the paper guides in the tray to match
the size of the paper.
The paper tray is too full. Remove some of the paper. Do not load paper
above the maximum fill line.
The paper guides are not correctly adjusted to the paper
size.
Adjust the paper guides in the tray to match the
size of the paper.
The tray contains warped or wrinkled paper. Remove, smooth out, then reload the paper. If it
still misfeeds, do not use that paper.
The paper is moist from humidity. Remove the moist paper and replace it with new,
dry paper.
The paper is the wrong size, thickness, or type. Use only Xerox approved paper. For more infor-
mation, refer to Supported Paper.
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Probable Causes Solutions
The label sheet is facing the wrong way in the tray.
• Load label sheets according to the instructions
from the manufacturer.
• Load labels in the tray, face up.
• For more information, refer to Labels.
Labels are missing, curled, or pulled away from the
backing sheet.
Do not use any sheet where labels are missing, curled,
or pulled away from the backing sheet.
Xerox
®
VersaLink
®
C8000/C9000 Color Printer
User Guide
193
Troubleshooting
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