What to do if ZKTeco IP Access Controllers show 'Access Denied (Unknown Format)'?
If your ZKTeco IP Access Controller displays "Access Denied (Unknown Format)," it could mean that the D0 and D1 wiring are reversed. Another possibility is that the card type you swiped isn't recognized by the system. Check the card type and ensure it is compatible with the device.
General| Model | Atlas Bio Series |
|---|---|
| Device Type | IP Access Controller |
| Transaction Capacity | 100, 000 |
| Communication | TCP/IP, RS485 |
| Wiegand Signal | Wiegand In/Out |
| Exit Button | Yes |
| Door Sensor | Yes |
| Operating Humidity | 20% to 80% |
| Power Supply | 12V DC |
Lists optional accessories like Wiegand Card Reader, Prox Card, Door Sensor, and Exit Button.
Introduces the Atlas Series Access Controller as a new-generation biometric access control panel.
Illustrates the pin connections and their functions on the Atlas Series controller.
Explains the meaning of various LED indicators on the Atlas Series controller.
Details electrical, general, and capacity specifications for Atlas Series panels.
Provides detailed electrical parameters for power supply, lock relay, and inputs.
Details the Input/Output specifications for different Atlas models.
Guides on installing the Atlas panel and cabinet, including drilling and mounting.
Illustrates a typical installation site diagram showing device placement and wiring.
Provides a comprehensive diagram showing all device connections to the panel.
Details wiring for 12V DC and POE power supply options.
Covers LAN and direct Ethernet connection methods for the panel.
Details how to connect a Wiegand card reader to the panel.
Lists requirements for setting up the Atlas Series network, including IP and certificates.
Outlines the steps for configuring the Atlas Series system network.
Addresses potential browser warnings and how to prevent them with certificates.
Discusses ideal network configurations, including subnetting for controllers.
Guides on selecting language and setting controller function (Primary/Secondary).
Guides on naming the primary controller and configuring its door access functionality.
Guides on setting network interface and administrator password for the controller.
Explains how to review and adjust time settings, including NTP server configuration.
Guides on registering the product for software updates and technical support.
Guides on installing the ZKTeco SLK-20R USB fingerprint reader for enrollment.
Guides on installing an HTTPS certificate for enhanced security and to avoid browser warnings.
Guides on creating access levels to define user permissions for doors.
Guides on adding users, including their credentials like card, PIN, or biometrics.
Guides on assigning created access levels to specific users.
Guides on performing initial setup for secondary controllers as 'Secondary'.
Guides on discovering and adding secondary controllers via the Web Management Application.
Provides manual steps to add a secondary controller in the Web Management Application.
Directs users to the complete user manual for further information.
Lists ETL certifications related to security and power levels.
Guides on connecting readers for two-way door access and relevant models.
Covers 'Access Denied' errors, third-party reader connections, and wire recommendations.
Provides the default IP address and warranty details for the device.
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