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First time users will need to apply for a user name and password. A link to
software downloads can be found at http://eSupport.3com.com/, or under
the Product Support heading at http://www.3com.com/
Software Upgrades are the software releases that follow the software
version included with your original product. In order to access upgrades and
related documentation you must first purchase a service contract from 3Com
or your reseller.
Telephone Technical Support and Repair
To enable telephone support and other service benefits, you must first
register your product at http://eSupport.3com.com/
Warranty and other service benefits start from the date of purchase, so it is
important to register your product quickly to ensure you get full use of the
warranty and other service benefits available to you.
When you contact 3Com for assistance, please have the following
information ready:
z Product model name, part number, and serial number
z Proof of purchase, if you have not pre-registered your product
z A list of system hardware and software, including revision level
z Diagnostic error messages
z Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return
authorization number (RMA). Products sent to 3Com, without authorization
numbers clearly marked on the outside of the package, will be returned to the
sender unopened, at the sender’s expense. If your product is registered and
under warranty, you can obtain an RMA number online at
http://eSupport.3com.com/. First time users will need to apply for a user
name and password.
Contact Us
3Com offers telephone, e-mail and internet access to technical support and
repair services. To access these services for your region, use the appropriate
telephone number, URL or e-mail address.
Find a current directory of contact information posted on the 3Com web site
at http://csoweb4.3com.com/contactus/.
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