Picking up Another Person’s Call from Your Phone
While the Call Pickup softkey allows you to pick up a call on hold or in park, the Directed Call
Pickup (DCP) uses the same softkey to allow you to pick up another person’s ringing phone. The
DCP softkey must already be configured on your phone and the extension or number you want to
monitor has to be added to your Call Pickup Group. There are two ways to pick up a call for
another ringing extension:
• Using the Call Pickup Softkey
• Using a Feature Access Code
Picking Up Another Person’s Call Using Call Pickup
To pickup a call from a monitored extension in your Call Pick up Group using the Call Pickup
softkey:
Picking Up Another Person’s Call Using a Feature Access Code
Press *98 then Dial the extension to pickup a call using the Feature Access Code. The longest
ringing phone in your Call Pickup Group will be connected.