Aastra 6737i - Troubleshooting

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5

Troubleshooting

You may receive a Clearspan server unavailable message when trying to log into the portal. If

this happens, retype your User ID and Password. Five incorrect attempts to login will lock you out

of the portal. Call the Solution Center, 294-4000 to reset your password.

Table of Contents

Table of Contents2
Knowing Your Passwords5
- Setting up and Changing Your Telephone Voice Mail Password5
- Setting up and Changing Your Web Portal Password5
  - Troubleshooting6
Understanding Your Aastra 6737I Telephone7
- Aastra 6737I Programmable Softkeys8
Understanding Your Aastra 6739I Telephone10
- Aastra 6739I Physical Features10
- Aastra 6739I Programmable Softkeys11
Setting up Your Phone12
- Basic Phone Setup12
- Change Your Ringtone12
  - Set up a Special Ringtone for Certain Callers12
- Adjust Your Volume13
- Change Your Display Name13
- Set Privacy Status14
Using Feature Access Codes15
- Generating a List of All Available Feature Access Codes16
Voice Mail17
Configuring Voice Mail18
- Configuring Your Voicemail Using Your Phone18
- Configuring Your Voicemail Using the Clearspan Portal18
- Sending Voice Mail to Email Only19
- Sending Voice Mail to Email and Telephone19
- Forward Caller Upon Pressing 020
Changing Voice Mail Notification Options21
- Turning on Email Notifications of Voice Mail21
- Turning off the Message Waiting Indicator on Your Telephone21
By-Passing Voice Mail Passcode22
Personalizing Voice Mail Greetings23
- Disabling Voice Message Deposits23
- Configuring Your Voice Mail Busy Greeting24
- Configuring Your Voice Mail no Answer Greeting24
Recording and Uploading Voice Mail Greetings26
- Using Audacity for Windows or Mac26
- Downloading, Installing and Launching Audacity26
- Recording a Voice Mail Greeting Using Audacity on Windows27
- Recording a Voice Mail Greeting Using Audacity on a Mac30
- Uploading Your Personal Greeting to the Clearspan Web Portal32
Busy Lamp Fields and Speed Dials34
- Busy Lamp Fields34
Speed Dials36
- Creating and Editing Speed Dials Using the Telephone36
- Creating and Editing Speed Dial 8 and 100 Using the Web Portal37
- Using Speed Dial 8 and Speed Dial 100 on Your Telephone38
Handling Calls39
Placing a Call40
- Dialing a Call40
- Redialing a Call40
Managing a Call42
- Answering a Call42
- Ignoring a Call42
  - Setting up Do Not Disturb for All Calls42
- Placing a Call on Hold42
- Parking and Retrieving a Call43
  - Parking and Retrieving a Call Using Softkeys43
  - Parking and Retrieving a Call Using a Feature Access Code43
- Picking up Another Person's Call from Your Phone44
  - Picking up Another Person's Call Using Call Pickup44
  - Picking up Another Person's Call Using a Feature Access Code44
- Using Simultaneous Ring (Mobile Option)45
- Using Sequential Ring46
Transferring Calls48
Transferring a Call49
- Transferring Unannounced Calls Using Your Aastra Telephone49
- Transferring Announced Calls Using Your Aastra Telephone49
- Cancelling a Transfer50
- Dropping a Transfer50
- Transferring Calls Directly to Voice Mail51
Forwarding Calls52
Forward Your Calls to Another Telephone53
- Set up Call Forwarding Using the Options Key53
- Set up Call Forwarding Using Feature Access Codes53
- Set up Call Forwarding Using Speed Dials53
- Set up Call Forwarding Using the Web Portal54
Conferencing Calls55
Conferencing in56
- Conferencing Using the Conference Key56
  - Cancel or Drop the Party56
  - Leave a Conference Call56
- Conferencing Using a Dial-In Number57

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