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Forwarding Calls
Types of forwarding
You can forward internal or external calls intended for yourself to another (internal or
external) call number. Call forwardings can also be made to speed dialling numbers
which have been stored in the central telephone book (please refer to the section
Speed Dialling on page 7). You can decide whether only internal, only external or both
types of calls are forwarded.
Calls can be forwarded either immediately, after a specified period of time (delay) or if
the line is busy. You can configure more than one call forwarding mode (“Immedi-
ately”, “After Delay” or “On Busy”). However, only one forwarding function can be acti-
vated for each mode.
Example:
You can configure “Immediate forwarding of external calls” to the number 333,
and “After Delay forwarding of internal calls” to the number 444.
On ISDN telephones, “Immediately”, “After Delay” and “On Busy” call forwarding can
also be set by means of a menu for all calls, i.e. internal and external.
Call forwarding is executed in the OpenCom 100 / Aastra 800, or in the case of
external calls, in the network operator’s exchange.
If your system administrator has given you the authorisation, then you can also
program call forwarding for call numbers of other users.
Call forwarding to a voicebox
If OpenVoice / Aastra Voice, the integrated voice-mail system of OpenCom 100 /
Aastra 800, has been installed, calls can also be forwarded to a voicebox which has
been configured for you.
MSN call forwarding
“MSN call forwarding” is available for ISDN multi-terminal accesses. Using this for-
warding mode, you can forward incoming external calls to external destinations for
each MSN (multiple-subscriber number) – providing you have the necessary
authorisation (see also MSN Call Forwarding starting on page 23).
Call queue
If a call queue is active for your telephone, this is not taken into consideration when
configuring “Immediately” or “On Busy” call forwarding, and its content is not trans-
ferred to the destination terminal. Calls already in the queue can only be accepted on
the original terminal – after you have deactivated call forwarding. If you have con-
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