| Appendix – Error codes
52
Error code Error description and remedy
106 The password you entered or the backup file you submitted is not valid. Please check the file used
and the associated password.
If this data is not available, please create a new backup file and password and repeat the process.
107 The firmware upgrade could not be performed. Please check that the firmware file used is the cor-
rect version. Alternatively, obtain the firmware from the manufacturer’s website again and repeat
the process.
108 The system is in a secured state. If available, please import a valid backup file.
If this is not possible, please reset the device to the factory settings.
109 Synchronisation of the time server (NTP server) failed. Please check your Internet connection and
server settings, then reload the page.
110 The error “The firmware could not be imported, an internal error has occurred” cannot be resolved
by the user.
Please create the system logs and contact Customer Service.
111 The firmware used is not compatible with the device type.
Please create the system logs and contact Customer Service.
112 The firmware is not compatible with your product. Please compare the product name with the firm-
ware used under Device Settings – System information. If the product specifications differ, you will
need firmware that is compatible with the device.
If the error persists, please create the system logs and contact Customer Service.
113 The firmware could not be imported successfully. Please reload the firmware from the download
area and try the update again.
If the error persists, please create the system logs and contact Customer Service.
114 The certificate used in the firmware is not compatible with your device. Please check the product
name and the description of the firmware used under Device Settings – System information. If the
product specifications differ, you will need firmware that is compatible with the device.
If the error persists, please create the system logs and contact Customer Service.
Error codes – Health Check app
Error code Error description and remedy
150 The error “Application error occurred during file system check” cannot be resolved by the user.
Please create system logs and contact Customer Service
151 The error “Irreparable error detected in the file system” cannot be resolved by the user.
Please create system logs and contact Customer Service
Error codes – Data Storage app
Error code Error description and remedy
200 The error “Error code 200: Writing CSV file failed” cannot be resolved by the user.
Please contact Customer Service.
To Next Page
Loading...
Need help?
General