Accu-Chek ACTIVE Owner's Booklet

W hen a co ntrol test isn’t within the acceptable rang e, there could be several reason s.
Follow these steps to find out why:
21
Chapter 2: Control Testing ACCU-CHEK Customer Care Service Center 1-800-858-8072
Action
Replace solution or test strips that have expired or
solution you opened more than three months ago .
If either has been open for a while , replace the test
strips or control solution .
If not , recode the meter (Chapter 1 , “Coding the Meter”) .
Reread Chapter 1 , “Running a Control Test and
Understanding Control Test Results” and test again or
ask your healthcare provider for help .
Repeat the test in the appropriate temperature range .
Repeat the control test with a new test strip . If the
result still isn’t within the acceptable range , contact the
ACCU-CHEK Customer Care Service Center at
1-800-858-8072 .
Trou bleshooting Checks
1 . Check the expiration dates of the test strips
and control solutions .
2 . Make sure the caps were tight on the test
strip container and control solution bottles .
3 . Check that the code on the meter matches
the code on the test strip container .
4 . Make sure you followed all the testing
steps .
5 . Make sure the temperature was between
50-104°F (10-40°C) when you did the test .
6 . If none of the above apply…

Accu-Chek ACTIVE Specifications

General

Brand	Accu-Chek
Model	ACTIVE
Category	Blood Glucose Meter
Language	English