Accu-Chek ACTIVE Owner's Booklet

42
Chapter 5: Maintenance and Troubleshooting ACCU-CHEK Customer Care Service Center 1-800-858-8072
▲
!
S creen Messag es and Troubleshooting
Never make treatment decisions based on an error message . If you have any concerns , please call
the ACCU-CHEK Customer Care Service Center at 1-800-858-8072 , 24 hours a day , 365 days a year .
The m eter won’t turn on o r the display is blank.
Possible cause Solution
Battery is dead . Insert a new battery .
Temperature is too cold . Move somewhere warmer and repeat test .
Display is damaged .
Call the ACCU-CHEK Customer Care Service Center .
Meter is defective . Call the ACCU-CHEK Customer Care Service Center .
B lood sugar m ay be lower than th e m easuring range of the syste m or the test st rip has
been bent. S ee Chapt er 6, “ S pecifications.” W e re co mm end retesting your blood sugar
according to Cha pter 3, “Testing Your Blood S ugar.” Verify results by running a contro l test.
S ee Chapt er 2, “ R unning a Control Test.”

Accu-Chek ACTIVE Specifications

General

Brand	Accu-Chek
Model	ACTIVE
Category	Blood Glucose Meter
Language	English