Acer X960 - Page 92

FAQ, troubleshooting and error messages
86 Acer x960 Smartphone User Guide
Why can’t I view
my video files?
You may be trying to view a
video that is not supported.
Refer to “Supported formats” on
page 50 for more information.
Why can’t I play
my music files?
You may be trying to play a file
that is not supported. Refer to
“Using Windows Media Player”
on page 68 for more informa-
tion.
System infor-
mation and
performance
How do I check
the OS version
of my device?
Tap Start > Settings > System tab
> SysInfo to check the OS version
and other hardware and soft-
ware information.
How do I restore
the system back
to its default
factory settings?
Perform a cold bootcold boot.
Refer to “Performing a cold
boot” on page 74 for more
information.
What should I
do if the system
stops function-
ing normally or
crashes?
Perform a cold boot. Refer to
“Soft reset” on page 73 for more
information.
Power I couldn’t turn
on the device.
The battery power may be
depleted. Recharge the device.
Refer to “Charging the battery”
on page 11 for more informa-
tion.
Even when fully
recharged, the
battery seems to
run down very
quickly.
Check power saving options. Tap
Start > Settings > System tab >
Power to configure power saving
options.
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