60
6.2. Troubleshooting
In some instances Windows 8.1 Miracast does not have the "Add a wireless display"
option, or Intel WiDi application may have problem to connect if there's a VPN software
running on the system. If this occurs, please disable your VPN temporarily to confirm
and consult with the VPN vendor on how to allow Miracast/WiDi. The following known
programs that affect Miracast and Intel WiDi are:
- Cisco VPN client
- WebEx
- Juniper VPN
- ReadyNAS
- Virtual box
Participant device(s) with legacy wireless network adapter may experience the following
issues during the Miracast/WiDi session with ScreenBeam receiver: 1) intermittent
disconnection and 2) performance degradation. Legacy wireless adapters are
considered systems without the following qualified adapters;
- Intel Dual Band Wireless-AC 3160*
- Intel Dual Band Wireless-AC 7260*
- Intel Dual Band Wireless-N 7260*
- Intel Dual Band Wireless-AC 7265*
- Intel Dual Band Wireless-N 7265*
Resolution: Check PC OEM or wireless network adapter's manufacturer for the latest
driver updates. If the problem persists, disconnect Wi-Fi connection from Access Point
and reconnect to ScreenBeam receiver.
Connecting to an access point with an active WiDi session can result in dropping the
WiDi connection.
Resolution: Reconnect to WiDi receiver or connect to the Access point first before
starting a WiDi session
In some instances you may not be able to connect to ScreenBeam receiver after
installing McAfee or Norton antivirus software. This is a limitation to Intel WiDi app.
Resolution: Make sure you have the latest updates and if the issue persist, add WiDi
to the antivirus software approved white list of applications.
Intel WiDi user interface shows status as "Connecting" and TV displays status as
"Connected" permanently during a connect/disconnect scenario in which the User
attempts to cancel during WiFi Protected Setup and clicks connect again.
Resolution: Click the cancel button and wait about 40 seconds for the receiver to return
to the ready for connection state and start the pairing process again.
To Next Page
Loading...
