Troubleshooting
If you encountered an issue during installation, please try the steps below first.
If you're still unable to resolve the issue, or if your issue is not listed below, get in
touch with us directly at https://io.adafruit.com/support(). Make sure to click "Contact
Adafruit IO Support" and select "There is an issue with WipperSnapper. Something is
broken!"
I don't see my board on Adafruit IO, it is stuck connecting
to WiFi
First, make sure that you selected the correct board on the board selector.
Next, please make sure that you entered your WiFi credentials properly, there are
no spaces/special characters in either your network name (SSID) or password, and
that you are connected to a 2.4GHz wireless network.
If you're still unable to connect your board to WiFi, please make a new post on the
WipperSnapper technical support forum with the error you're experiencing, the
LED colors which are blinking, and the board you're using.()
I don't see my board on Adafruit IO, it is stuck "Registering
with Adafruit IO"
Try hard-resetting your board by unplugging it from USB power and plugging it
back in.
If the error is still occurring, pleasemake a new post on the WipperSnapper
technical support forum with information about what you're experiencing, the LED
colors which are blinking (if applicable), and the board you're using.()
"Uninstalling" WipperSnapper
WipperSnapper firmware is an application that is loaded onto your board. There is
nothing to "uninstall". However, you may want to "move" your board from running
WipperSnapper to running Arduino or CircuitPython. You also may need to restore
your board to the state it was shipped to you from the Adafruit factory.
©Adafruit Industries Page 234 of 263
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