Initial screen does not appear on the
display of the device
The battery is completely
discharged
On the display an error message
appears.
Electronic malfunctioning
Contact service center,
mentioning serial number
On the display an error message
appears.
Contact service center,
mentioning serial number and
message error.
A warning – “Hint check Gaze”-
appears on the display
The patient is not looking at
the machine
-If collaborative ask he/she to look
at the machine
-If not collaborative activate the
interactivity features.
A warning – “Hint check Gaze”-
appears on the display
There may be a strabismus
problem.
It is suggested to measure eyes
singularly in two different
measurements.
A warning – “Possible strong
Anisocoria” appears on the display
The two eyes have very
different pupil diameters (that
means anisocoria)
It is suggested to measure eyes
singularly in two different
measurements.
The measurement never ended
correctly or prematurely quit while the
pupils are detected.
There may be an hardware
problem.
-Run the Self Test diagnostic
through the MENU and contact
service.
- The printer is powered
off/battery low
- The printer is not in front of
the instrument
-Switch on/recharge the printer
- Position the printer in line of sight
with the instrument.
For the automatic update, please
activate the wifi for the web
connection
- Settings update
needed.
- Switch on the wifi and
connect the 2WIN to the
web
- In case of no web
connection available for
the 2WIN, connect to
http://www.adaptica.com/
2WINCALIBRATION/ with
your laptop and follow the
instruction.
For the manual update, please visit
http://www.adaptica.com/2WINCALI
BRATION/
- Settings update
needed.
- Connect to
http://www.adaptica.com/
2WINCALIBRATION/ with
your laptop and follow the
instruction.
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