Vial Handling 5
Agilent 7697A Troubleshooting 61
No Vial Found in Gripper/Vial In Gripper
The headspace sampler tray did not find a vial where it
expected to find it, or the vial did not leave the gripper as
expected. The HS logs the deviation, then follows the
method’s sequence action parameters.
To resolve the problem, do the following:
• Check the HS sequence log, event log, and status displays
for messages. (Was this error caused by another problem?)
• Check all vials. Were they loaded into the tray correctly?
• If running a priority sample, was the vial placed into the
correct location?
• Check vial rack installation.
• Check vial size configuration.
If there were no other errors reported, you can try using the
HS again. If the problem recurs:
• Check the vial gripper fingers and motor.
• Check the sensor on the gripper and ensure it can move
up and down.
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