68 Agilent 7697A Troubleshooting
5 Vial Handling
Barcode Reader Errors
If using the optional barcode reader, a barcode error
indicates that the barcode reader could not read the barcode
as expected.
• Check the vial barcode label positioning, sizing, and type.
See the Operating guide.
• Barcode label not heat resistant.
• Check vial locations. Was this vial the correct vial?
• Check the barcode label. Is the label smudged or illegible?
Is the label too glossy? If possible, try reading the
barcode using another device.
• Check the HS sequence log, event log, and status displays
for messages.
• Check the method. Does the barcode type specified in the
method match the barcode applied to the vial?
• If the barcode failed checksum or its value did not match
the expected value, check vial locations. Check barcode
type used.
• If the problem persists, try test vials with new labels. Be
sure each vial meets the labeling requirements.
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