Vial Handling 5
Agilent 7697A Troubleshooting 63
Carousel Errors
A carousel error indicates that the carousel could not
function properly. For a 12 vial model, this is the vial tray.
For the 111 vial model, the carousel resides in the vial oven.
Possible causes include:
• Broken vial in the oven
• Obstruction in the shutter. (111 vial model)
• Other obstruction in the oven
• Carousel stepper motor issue
• Belt issue
Before proceeding, cool down the vial oven (111 vial model)
• Check the HS sequence log, event log, and status displays
for messages. (Was this error caused by another problem?)
• Check the oven shutter. Is it open or closed?
• Check the carousel/tray for broken glass or other
obstructions. See the procedure for cleaning the 12 vial
oven tray or vial oven in the Maintenance manual.
• If the problem remains, contact Agilent for service.
The oven and contents in it may be hot enough to cause burns.
Cool the oven to a safe handling temperature before proceeding,
or wear heat-resistant gloves.
If there is a broken vial in the oven, the oven will contain sharp,
broken glass as well the contents of any sample material.
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