Log Entries and Errors 3
Agilent 7697A Troubleshooting 31
Tray Error Messages
Table 4 summarizes the error messages related to the 111
vial tray hardware. These types of errors can occur when the
carousel or lifters cannot move as desired, for example,
when debris from a broken vial obstructs carousel or lifter
movement.
Table 5 lists selected tray and barcode reader errors that
can occur during method execution.
Tab l e 4 Tray error messages
Event Log Error Comments
Carousel error # 1 Check for obstructions in the carousel and
oven.
2 Power cycle the HS.
3 Contact Agilent for service.
Needle lifter error # 1 Check for obstructions in the carousel and
oven.
2 Power cycle the HS.
3 Contact Agilent for service.
Shutter error # 1 Check for obstructions near the shutter.
2 Power cycle the HS.
3 Contact Agilent for service.
Six port valve error # See Six Port Valve Errors.
Tray lifter error # 1 Check for obstructions in the carousel and
oven.
2 Check for obstructions near the shutter.
3 Power cycle the HS.
4 Contact Agilent for service.
Tab l e 5 Tray error codes and messages
Error Number Event Log Number Description
103 Vial in gripper The vial sensor senses a vial in the gripper when no vial is expected. See
No Vial Found in Gripper/Vial In Gripper.
104 No vial in gripper The vial sensor senses that there is no vial in the gripper when a vial is
expected. See No Vial Found in Gripper/Vial In Gripper.
105 Received abort The stop key was pressed on the instrument while the tray was
executing a command. The command was aborted.
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