84 Agilent 7697A Troubleshooting
7 Communications
3
If the ping request was answered successfully by the
instrument but you cannot connect to the instrument with
your data system, you need to verify that your Windows
TCP/IP settings (especially the subnet mask and gateway
settings) are correct for the selected network. PING only
checks the hardware levels and not the subnet mask or
gateway. The gateway and subnet mask can be incorrect
and you can PING (receive a reply) the instrument but
not connect to the instrument using a data system.
4 The instrument may be in use by another software
application.
5 Recheck the instrument configuration in the data system
software. The HS must be configured as the correct type
of instrument, for example as a 7697A headspace sampler,
not as a GC.
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