352 Chapter8
If You Have A Problem
Calling Agilent Technologies Sales and Service Offices
Calling Agilent Technologies Sales and
Service Offices
Use the information in this section to obtain Agilent Technologies sales
and service offices information. Sales and service offices are located
around the world to provide complete support for your analyzer. To
obtain servicing information or to order replacement parts, contact the
nearest Agilent Technologies sales and service office listed in Table 8-1.
In any correspondence or telephone conversations, refer to the analyzer
by its model number and full serial number. With this information, the
Agilent Technologies representative can quickly determine whether
your unit is still within its warranty period.
Before calling Agilent Technologies
Before calling Agilent Technologies or returning the analyzer for
service, please make the checks listed in “Check the Basics.” If you still
have a problem, please read the warranty printed at the front of this
guide. If your analyzer is covered by a separate maintenance
agreement, please be familiar with its terms.
Agilent Technologies offers several maintenance plans to service your
analyzer after warranty expiration. Call your Agilent Technologies
sales and service office for full details.
If you want to service the analyzer yourself after warranty expiration,
refer to Chapter 4 in this guide.
Instrument serial numbers
Agilent Technologies makes frequent improvements to its products to
enhance their performance and reliability. Agilent Technologies service
personnel have access to the records of design changes for each
instrument, based on the instrument's serial number and option
designation.
Whenever you contact Agilent Technologies about your analyzer, have a
complete serial number. This will ensure that you obtain accurate
service information.
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