Troubleshooting
Vial Handling Problems (G1289/G1290 only)
120
• Selector switch on the back of the horizontal loader not set for the vial size
being used.
• Elevator assembly height incorrect.
• Oven adapter for 10 ml vial inserted upside down.
• Servomotor on vertical loader defective.
• Microswitch on fork defective
Suggested Actions
1. Check that vials are loaded in the proper locations in the sample tray.
2. Check that the method specifies the proper vial locations.
3. Insert tray adapters (part no. 300-305-HSP) in the sample tray for 10 ml
vials.
4. Check the setting of the vial-size selector switch.
5. Adjust the height of the elevator assembly. See your service manual or
contact Agilent service.
6. Insert oven adapters correctly.
7. Check the operation of the servomotor. Replace it if necessary. See your
service manual or contact Agilent service.
8. Check that the vial sensor microswitch is actuating properly.
9. Call Agilent service.
Sample Vial Doesn’t Drop Down Into Oven
Probable Cause
• Horizontal gripper arm movements are out of adjustment.
Suggested Actions
1. Adjust the arm movements. See “Aligning the Vial Loader (G1289/G1290
only)” on page 97.
2. Call Agilent service.
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