Table 2-2 Software upgrade status and actions (continued)
Upgrade
status
Action
Load file not
found
A software load file could not be found on the disk. Repeat the upgrade to
transfer the file from FTP to the disk.
Load could not
be activated
The correct load could not be activated.
Retry the upgrade process.
Operation
interrupted by
reset
Card was reset while upgrade was underway.
1. Wait for the reset of card to complete.
2. Relog into NE (if required).
3. Retry the upgrade process.
Software version
mismatch
A commit failed because not all cards were running the same software
release. This error is not the cause of an upgrade failure alarm.
Repeat the upgrade process.
Activity switch
failed
The CCs failed to switch activity, so the upgrade cannot continue.
1. Resolve redundancy issues.
2. Retry the upgrade process.
Mate EC unable
to take activity
The inactive EC was unable to take activity, so the upgrade cannot continue.
1. Resolve redundancy issues.
2. Retry the upgrade process.
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3
Perform a warm reset on the card that failed to upgrade and try the upgrade procedure
again.
CLI config card card type shelf slot reset warm
WEBUI Select the card, click the Reboot tab, select Warm Reboot >Submit.
...................................................................................................................................................................................................
4
Perform a cold reset of the card on the card that failed to upgrade and try the upgrade
procedure again.
CLI config card card_type shelf slot reset cold
WEBUI Select the card, click the Reboot tab, select Cold Reboot >Submit.
Trouble-clearing procedures
SWUPGFAIL
SWUPGFAIL (Software Upgrade Failed)
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1830 PSS-36/PSS–32/PSS-16/PSS-4
8DG60888CAAA Release 3.6.0 and 3.6.1
Issue 1 June 2011
2-315
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