DATAERR
DATAERR (Data Error or Timeout)
The Data Error or Timeout condition is raised when the card software's CM Agent
receives one of three errors from the lower level software:
• Timeout (ProvFailTimeout) - it timed out before receiving a response
• Bad parameters (ProvFailBadParams) - the lower level software thinks the values sent
are invalid
• Failure (ProvFail) - the lower level software returns an error (this is the type of error
that is not definitely a hardware failure)
Severity Major
Service affecting? No
Applicability 112SA1L, 112SCA1, 112SCX10, 112SX10L, 11DPE12E,
11DPM12, 11STAR1, 11STMM10, 11STGE12, 43SCX4,
43STA1P, 43STX4, 43STX4P, 4DPA2, 4DPA4, AHPHG, AHPLG,
ALPHG, ALPFGT, AM2318A, CWR, CWR8-88, MESH4,
MVAC, OPS, OSCT, SVAC, WTOCM
Corrective Action
NOTICE
Service-disruption hazard
A cold reset, reseat, or replacement of a card is service impacting if the card is currently
carrying services. To determine if any services are currently carried over a card, perform
the procedure “Reseating a Card” (p. 3-19).
If
there are services currently carried over the card, it may be best to wait for a
maintenance window before resetting, replacing, or reseating the card.
At the end of each step wait to see if the fault clears. If not, continue with the next step.
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1
Perform a warm reset on the card that has the DATAERR condition raised against it:
CLI config card card_type shelf slot reset warm
WEBUI Select the card, click the Reboot tab, select Warm Reboot >Submit.
Trouble-clearing procedures
DATAERR
DATAERR (Data Error or Timeout)
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1830 PSS-36/PSS–32/PSS-16/PSS-4
8DG60888CAAA Release 3.6.0 and 3.6.1
Issue 1 June 2011
2-59
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