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Alcatel-Lucent OmniTouch Contact Center - Page 41

Alcatel-Lucent OmniTouch Contact Center
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___change-end___
Depending on the system management of the supervisor set, the name or the repertory
number of the supervisor will be displayed.
Note 1:
During the "Help" request, the agent is still in conversation with the caller.
To cancel the request, press the "Cancel" softkey.
When the supervisor listens in on the conversation, the following screen is displayed:
___change-begin___
___change-end___
When the supervisor intrudes on the conversation normally, the following screen is
displayed:
___change-begin___
___change-end___
When the supervisor intrudes on the conversation in a restricted manner, the following
screen is displayed:
___change-begin___
___change-end___
Note 2:
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   !" #$        
5-3

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