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12.8 Troubleshooting
Below is a troubleshooting guide that can help you resolve any problems that might occur.
Installation says you do not have write
permissions in this folder
You are probably not permitted to change the folder in which you are
trying to install PC Sync. Try installing it in another location.
Phone displays “HTTP error, HTTP
request failed“
Please make sure PC Sync is started in the PC.
Please check if the same port is set on the phone and on the PC
Please check you correctly entered PC address.
Please check your firewall settings. The port may be closed by the
firewall. Try to change the port.
PC Sync displays “Unable to listen to
the port“
Please make sure no other applications are using this port.
Please make sure the firewall allows listening to this port. Try to
change the port.
PC Sync displays “Selected folder has
been deleted“ or “Cannot open
Outlook profile“
The profile or the folder that Contact-Sync is configured to
synchronize with has been deleted. Select another profile or folder in
settings.
PC Sync displays “Outlook is not
installed“
Contact-Sync could not find a supported version of Outlook on the PC.
Install Outlook.
PC Sync displays “Error
communicating with Outlook“
Contact-Sync could not communicate with Outlook. This might be
because Outlook has been installed but not yet set up properly or is
malfunctioning. Starting Outlook itself may provide information on
what is wrong.
Contact-Sync displays
“Synchronization has failed. An error
during data exchange with computer
has occured“
Please make sure PC Sync is started in the PC.
Please restart Contact-Sync.
Please check if Contact-Sync has run when Windows has started
(enable the startup option in configuration of the application).
Nothing happens when I press the
Synchronization button on the phone
(no Synchronization dialog appears in
Contact-Sync). An error message
appears stating “Synchronization has
failed“.
Most likely there is a mismatch in protocols: the phone uses HTTPS and
Contact-Sync uses HTTP or vice versa. Try to check or uncheck the
“Use secured connection“ Ý checkbox and restart synchronization. Ask
your system administrator which protocol your phone uses.
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