Performance and troubleshooting
234Alvium G1 User Guide V1.7.0
Troubleshooting common issues
Camera is not powered
Camera or system issue?
When the camera is connected, the Status LEDs signal the camera status. If the
LEDs of a connected camera are not illuminated, check with a working camera.
Power supply
If using a custom power supply, ensure that
• The adapter and wire gauge are rated 1 A at 12 VDC (lower current for higher
voltages).
• The TFM connector is supplied with minimum 10.8 VDC despite voltage drop
across the cabling.
Camera is not detected in the viewer
The camera is powered correctly, but it is not detected in the viewer.
Ethernet cabling
Damaged or poor quality Ethernet cabling can result in no cameras found, dropped
packets, decreased bandwidth, and other problems. Use Category 6 or higher
rated Ethernet cabling.
NICs and NIC ports
Laptops, NICs, or Ethernet adapters using Intel I219-LM chipset may cause
problems when Alvium G1 is connected directly. The link may not be activated or
only runs at reduced bandwidth. The general functionality of the camera might
also be limited. As a workaround, connect the camera to a different network
adapter.
Ethernet adapter settings
Return to Modifying the NIC IP address on page 191, which describes how to
adjust the IP address of the host adapter. Do not use gateways on your NIC.
Connect a single camera directly to your NIC.
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