Performance and troubleshooting
235Alvium G1 User Guide V1.7.0
Ensure that IP address of the adapter is on the same subnet as the camera. If not,
return the adapter address to the Auto IP configuration. A sample IP configuration
for the camera and adapter is shown below.
Camera cannot acquire images
The camera is detected in the viewer but does not acquire images.
Revert the camera settings to factory default: In the controller window of Vimba X
Viewer, under
SavedUserSets, set UserSetDefaultSelector = Default,
click
UserSetLoad, and click the Execute button.
If StatFramesDelivered / StatPacketsReceived = 0
• Click on Stream > Statistics to view camera freerun statistics.
• Disable your firewall on Ethernet adapter connected to camera to avoid
blocking incoming traffic.
• Ensure that in Vimba X Viewer:
AcquisitionFrameRateEnable = True
TriggerSelector
= FrameStart
TriggerSource = Software or LineX
• Consider that some trigger modes require a trigger event to capture frames.
If StatFramesDropped ≠ 0
Packets are incoming, but all dropping.
Enable Jumbo Frames on your adapter, see Adjusting the NIC driver settings on
page 192.
If StatFramesDelivered value increases, but images are
black
• Ensure your scene is sufficiently lit.
• Increase the exposure time value, using
ExposureTimeAbs.
• Ensure the lens is properly installed and the lens cap has been removed.
Adapter Camera
IP address 169.254.23.2 169.254.43.3
Subnet mask 255.255.0.0 255.255.0.0
Table 118: Sample IP configuration
If you are still having problems, please contact support at
www.alliedvision.com/en/about-us/contact-us/technical-support-repair-/-rma.
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