Troubleshooting 123
Chapter 6
Troubleshooting
This chapter describes some common difficulties and solutions with
Neos. If you’re having a problem that you don’t see described here,
consult the AlphaSmart web site or Technical Support.
Nothing appears on the Neo screen when I turn it on.
If the screen is blank except for a flashing cursor in the upper left
corner of the screen, then you’re simply in an empty file. Start typing
and characters should appear on your screen.
If your screen is completely blank without a flashing cursor, check
your batteries by connecting your Neo to your computer with a USB
cable.
If the device turns on, the problem is likely due to one of the
following:
• Your alkaline batteries need to be replaced.
• Your alkaline batteries were improperly inserted. Reinsert the
batteries following the diagram inside the battery door.
• Your rechargeable battery pack was fully discharged and needs
charging.
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