Troubleshooting 127
My LCD screen broke. Is it covered under warranty? What
should I do?
If the device malfunctions during the warranty period, repairs are
covered. However, a broken LCD screen is not considered a
malfunction and is therefore not covered under warranty. AlphaSmart
can replace the LCD screen; contact Technical Support for pricing
information and a Return Material Authorization number.
Do I need antivirus software for my Neo?
Antivirus software isn’t needed for your Neo.
What should I do if I spill something on my Neo?
If the spill is water, follow these steps:
1. Remove all power sources (batteries, USB cable, AC adapter,
rechargeable battery pack).
2. Dry the device using a canned air dusting product or hair dryer
(on air only or low heat setting).
3. When the device is dry, reconnect the power sources and try
turning the unit on.
4. If the unit doesn’t turn on or malfunctions, contact Technical
Support.
If the spill is something other than water, contact Technical Support
immediately for assistance. Don’t let the unit sit for an extended
period before consulting Technical Support. The cleanup measures
that Technical Support will suggest aren’t likely to work if you don’t
deal with the spill soon after it occurs.
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