www.amgmicro.com 34
EVOS
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User Guide
REV B Published 20 SEP 2010
SERVICE AND WARRANTY INFORMATION
IMPORTANT! For microscopes purchased outside the United States or Canada, contact your authorized EVOS
distributor for their warranty and service policy. For microscopes purchased within the United States and Canada,
contact AMG Customer Service directly to arrange for service or repairs.
RETURNED GOODS POLICY FOR REPAIR OR REPLACEMENT PARTS
AMG oers a 60-day return policy on unused non-custom items in original packaging. Products returned for reasons other than
quality issues are subject to a restocking fee of $20.00 or 10% of the price, whichever is greater. After 60 days, no product will be
accepted for return unless it is being returned under warranty. The customer is responsible for the return shipping charges. Once
received, the returned product will be inspected and credit will be issued, except in cases where the item is damaged, incomplete, or
not in original packaging. Special or custom products are not eligible for return. AMG will not accept an unauthorized return; contact
your distributor first if you did not purchase the microscope directly from AMG.
Please call 866-614-4022 to obtain a Return Material Authorization (RMA) number before shipping the product back to AMG. The
RMA number must be indicated on all paperwork and labels for return. No returns will be accepted without a RMA number.
To return goods for repair or replacement, please contact Advanced Microscopy Group Customer Service by one of the numbers
above. Please be prepared to supply the following information:
- Your name, return shipping address and telephone number
- Catalog/Model number of the item(s) you are returning
- Serial Number(s), if applicable
- Description of the product’s problem or reason for the return
- Date the item was purchased
- Distributor information, if applicable
An AMG Representative will issue you a Return Materials Authorization (RMA) number. Please label the outside of your shipping
container with this number. For any additional information, please call Customer Service: 866-614-4022 or 1-425-368-0444.
Thanks for being our valued customer! Advanced Microscopy Group is a Seattle-area (Bothell, WA) optical equipment design and
manufacturing firm with a domestic and international client base. Advanced Microscopy Group designs, develops, and manufactures
optical systems and software for scientific, biotechnology, industrial and educational fields.
DISCLAIMER
The information in this manual is furnished for informational use only and is subject to change without notice. AMG assumes no
responsibility or liability for any errors or inaccuracies that may appear in this document or any software that may be provided in
association with this document. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means for reasons other than personal use without the express written consent of AMG. Information in this document
is provided in connection with AMG products. No license, express or implied, by estoppel or otherwise, to any intellectual property
rights is granted by this document.
X Toll-free (US & Canada) 866-614-4022
X Local 425-368-0444
X International 01-425-368-0444
X Fax 425-368-0555
X E-mail customerservice@amgmicro.com
X Web site www.amgmicro.com
Advanced Microscopy Group Customer Service business
hours are 7:00 a.m. – 4:00 p.m. Pacific Standard Time. After
hours, you may leave a telephone message. We will return
your call the following business day.
ADVANCED MICROSCOPY GROUP
22025 20th Ave SE
Suite 100
Bothell, WA 98021
AMG CONTACT INFORMATION
EVOS DISTRIBUTOR INFORMATION
The AMG website lists all authorized EVOS distributors by region, country and state. If you need help finding a distributor in your
area, please contact AMG Customer Service directly.
Serial number label on
LCD hinge (top view)
CUSTOMER & TECHNICAL SERVICE
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