amplex GENIE II - Troubleshooting Genie II Mk2 Issues; Resolving Power-Up Problems; Understanding Error Messages; Addressing Beeping During Runs

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GENIE

II Mk2/ eazyReport

software

Chapter 6: TROUBLESHOOTING

PROBLEM TO POWER UP:

If the device does not power up, please turn the power switch off and, after 15 seconds on again. If

this is not successful, connect the power supply plug into the back of the instrument and then attach

the power cable to the supply to charge the internal battery for 2 hours and switch on. Contact your

local supplier or support@eazyplex.com if it still doesn´t work.

ERROR MESSAGES:

“Block hot”:

If a lid is opened during a test run (which shouldn´t be done in any case!) or if a lid is opened shortly

after completion of the run while the block is still hot (> 45°C), the error message “Block hot” is

displayed and a warning sound is given.

Please do not touch the block to avoid skin burns!

In the case of opening the lid during a test run, the light incidence definitely influences the signal

measurement and this may lead to a false-positive result.

BEEPING DURING THE RUN:

In case the Genie

II Mk2 device starts beeping while in use, it might be a misaligned lid sensor.

Please refer to page 37.

QUESTIONABLE RESULTS:

If a measurement result of an eazyplex

test is “invalid” or raises questions, please refer to the

“troubleshooting” section of the corresponding IFU of the performed eazyplex

test. Or contact your

local distributor or AmplexDiagnostics GmbH.