Troubleshooting
Troubleshooting
Use the following table to help troubleshoot problems with your Veriti
™
Thermal
Cycler.
Observation Possible cause Recommended action
Slow screen response or
screen changes sporadically.
Screen is out of calibration. Call service to redo touchscreen calibration.
Instrument reports error(s). Hardware malfunction. Run the self verification test “Procedure“ on
page 37.
Reduction in instrument
performance due to incorrect
temperature readings.
Temperature sensor out of
calibration.
Run the Cycle Performance Test.
Call the field service representative to perform
the temperature verification test.
Perform the temperature verification test
using the external multi-channel temperature
verification kit (TVK).
Printing fails. Printer incorrectly configured
on instrument.
Make sure the printer IP address on the
instrument matches the IP address from the
system administrator.
Printer not connected to
network.
Connect Ethernet cable to printer.
Instrument not connected to
network.
Connect Ethernet cable to instrument.
Confirm network is functioning.
Ethernet cable bad. Try a different Ethernet cable.
Confirm network is functioning.
When running on multiple
instruments, can't see
instruments in Select
Instruments screen
Instrument(s) not connected to
network.
Connect Ethernet cables to the instruments.
Connect Ethernet cable to the network switch.
Switch powered off. Switch power on.
Ethernet cable bad. Try a different Ethernet cable.
IP address conflict. Change the IP addresses on the instruments.
Allow Remote Runs setting in
Instrument Name screen set to
No.
In Instrument Name screen, change Allow
Remote Runs to Yes.
No screen display Blown fuse. Check fuses.
Screen display missing
characters or is illegible.
LCD screen failure. Request service.
C
SimpliAmp
™
Thermal Cycler User Guide
61
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