Applied Biosystems SimpliAmp Thermal Cycler - Instrument Service and Returns

Observation Possible cause Recommended action
No response when you power
on the instrument.
Not connected to power source. Switch power on.
Connect power cord.
Sample tubes melt during run. Incompatible consumables
used.
Use recommended consumables.
Heated cover or sample
block(s) too hot.
Run the Heated Cover Verification Test.
Heating cover is stuck. Cam, platen, or cover assembly
malfunctioning
Request service.
Sample tubes are crushed or
deformed after run.
Incompatible consumables
used, or proper trays/retainer
accessories not used.
Use recommended consumables.
Return an instrument for service
Before returning an instrument for service, back up the run methods and instrument
seings, as described in “Manage methods and folders“ on page 29 and t_eGUI Reco
Instr
Seings on page 52. This practice ensures that if the service center sends you a
replacement instrument, you can restore the run methods and other seings.
To return an instrument for service:
1.
Contact your local customer care center or technical support group to obtain a
copy of the Certicate of Instrument Decontamination, a service notication, a
service call number, and, if required, packaging.
2.
Decontaminate the instrument.
IMPORTANT! If the sample block(s) become contaminated with radioactivity,
use a commercially available decontaminant to remove the contamination. If the
block(s) cannot be decontaminated, the instrument cannot be returned for
service.
3.
Complete and sign a copy of the Certicate of Instrument Decontamination.
4.
Fax the Certicate of Instrument Decontamination to the customer care center.
5.
Pack the instrument in the provided packaging, without any accessories or
power cords. Include a hard copy of the Certicate of Instrument
Decontamination in the box.
Note: Repairs for instruments without the Certicate of Instrument
Decontamination are delayed.
6.
Ax the provided postage to the box, then ship the instrument to the designated
facility.
The repair process requires 2 to 3 weeks.
Appendix C
Troubleshooting
Return an instrument for service
C
62 SimpliAmp
™
Thermal Cycler User Guide