36
Common Problems & Solutions
If an exception occurs while using your phone, please refer to the following table to
troubleshoot
Using the mobile phone in
poor reception area, such as
nearby buildings or in a
basement where the radio
waves cannot effectively
communicate;
Move to an area of stronger
network signal
Problems with the coverage of
the base station network of
your Network Provider
Ask for the Network Service
Providers service area map
Echo or noise interference in
the call
Hang up and redial, you may
connect a better line
Standby time is related to the
network system setting
Turn off the mobile phone in
the poor reception area.
The battery is not working at
all
Please replace the battery.
The phone will continue to
search for coverage and to find
a base station even if there is
no coverage. This will use a lot
of battery power, causing the
standby time to become
shorter.
Please move to a strong signal
area or turn off the phone.
The battery power is
exhausted.
Check the battery power and
recharge it.
Contact your network service
supplier.
Make sure SIM Card has been
installed properly.
SIM card metal surface is dirty
Use clean cloth to brush the
SIM card metal contact point
Unable to
connect to the
network
Contact your network service
provider
Beyond the GSM or 3G
network service area.
Ask your network service
supplier about the service