Answering system
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left at
your service provider’s voicemail (fees may apply). Your telephone’s built-in
answering system messages and voicemail messages
are separate. Each alerts you to new messages
differently.
If you turn on the COVM feature (See COVM on
page 49 for more information) and the COVM icon
displays on the base screen, your telephone service
provider is indicating that it has new voicemail for
you. To listen to your voicemail, you typically dial an
access number provided by your telephone service
provider, followed by a security code or PIN.
To listen to messages recorded on your digital answering system, press
(Messages) on the telephone base (page 74).
Some service providers bundle or combine multiple services like voicemail
and call waiting, so you may not be aware that you have voicemail. To check
what services you have and how to access them, contact your telephone
service provider.
To use your voicemail service rather than your answering system, turn off
your answering system. To use your answering system rather than your
voicemail service, contact your telephone service provider to deactivate
your voicemail service. You can also use your telephone answering system
and voicemail together by setting your built-in answering system to answer
before voicemail answers as described below. To learn how to program your
voicemail settings, contact your telephone service provider. Then, if you are
on a call, or if the answering system is busy recording a message and you
receive another call, the second caller can leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six
rings, set your answering system to answer after four rings. Some voicemail
providers may program the delay before answering calls in seconds instead
of rings. In this case, allow six seconds per ring when determining the
appropriate setting.
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*: Base
0 Missed calls
2:43PM 1/13
COVM COVM
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