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10 Support
This application launches the Support platform which synchronizes Autel’s on-
line service base station with the MaxiSys display tablet. In order to
synchronize the device to your online account, you need to register the
product through the Internet when you use it for the first time. The Support
application is connected to Autel’s service channel and online communities
that provide the quickest way for problem solutions, allowing you to submit
complaints or send help requests to obtain direct service and support.
Product Registration
In order to get access to the Support platform and obtain update and other
services from Autel, you are required to register the MaxiSys Diagnostic
Device the first time you use it.
To register the diagnostic device
1. Visit the website: http://pro.autel.com.
2. If you have an Autel account, Sign In with your account ID and password.
3. If you are a new member to Autel, click on the Create Autel ID button on
the left side to create an ID.
4. Enter the required information in the input fields, and click Get Verification
Code button to get the verification code for email validation.
5. The online system will automatically send a verification code to the
registered email address. Input the code in the Verification field and fill in
the other input fields, read through Autel’s Terms and Conditions and click
on Agree, and then click Create Autel ID at the bottom. A product
registration screen will display.
6. The device’s serial number and password is located in the About section
of the Settings application on the tablet.
7. Select your product model, enter the product serial number and password
on the Product Registration screen, and click Submit to complete
registration.
Support Screen Layout
The Support application interface is navigated by 4 simple buttons on the top
navigation bar, operation of each is described below in turn from left to right:
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