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3. Select an existing complaint on the record list by tapping the button on
its right side. The screen displays the complaint details.
4. Tap the Post Reply button on the upper right side after viewing, to make
a reply. An edit screen will display.
5. Input the content in the input field, and if necessary, upload an attached
file.
6. Tap Submit to post the reply.
7. Tap the States selection drop-down menu to reset a case state.
8. Tap the Update button to commit the newest update.
Data Logging
The Data Logging section keeps records of all sent or unsent (saved) data
loggings on the diagnostic system. The support personnel will receive and
process the submitted reports through the Support platform. The solution will
be sent back within 48 hours. You may continue to correspond with Support
until the issue is resolved.
Figure 10-3 Sample Data Logging Screen
To make a reply in a Data Logging session
1. Tap on the Sent tag to view the list of submitted data loggings.
2. Select the latest message from Support.
3. Tap on the input field on the bottom of the screen, and enter your reply. Or
tap the Audio button to record a voice message, or tap the camera button
to take a screenshot.
4. Tap Send to deliver your message to Support.
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