Your default e-mail client opens. The log files are embedded as an attachment in
the mail.
Note:
If the default e-mail client has not been sent, you can find the log files in zipped
format in the application data folder.
6. Enter the e-mail address of the support team, and fill in the following details in the
e-mail message body:
• Description of the problem
• Steps to reproduce the issue
• Frequency of the problem
7. Click OK.
Advanced screen field descriptions
Field Name Description
Diagnostic Logging Button to send the log files of the technical
problems you are facing to the technical
support team. These log files are used by the
technical support team to find the cause of
the problem faced by you.
Enable Diagnostic Logging Check box to enable diagnostic logging.
Send log files now Button to send the log files of the technical
problems selected from the drop-down menu
to the technical support team. The log files
are sent through your default e-mail client.
Configuring advanced settings
Implementing Avaya one-X
®
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