Axis Q8752-E Mk II - Page 95

95
Problems retrieving additional video streams
• ‘Video Error’
displayed in
AXIS
Companion, or
• ‘Stream: Error.
Something
went wrong.
Maybe there
are too many
viewers.’ in
Chrome/Firefox,
or
• ‘503 service
unavailable’
error in Quick
Time, or
• ‘Camera not
available’
displayed in
AXIS Camera
Station, or
• ‘Error reading
video stream’
message in
browser when
using the Java
applet
This camera is designed to deliver up to four different streams. If a fifth unique
stream is requested, the camera can’t provide it, and an error message is displayed.
The error message depends on the way the stream is requested. The streams are
used on a first come, first served basis. Examples of instances that use a stream are:
• Live viewing in a web browser or other application
• While recording - continuous or motion triggered recording
• An event that uses images on the camera, for example an event that sends
an e-mail with an image every hour
• An installed and running application, such as AXIS Video Motion Detection,
will always consume a video stream, whether it is used or not. A stopped
application does not consume a video stream.
The camera can deliver more than four simultaneous streams provided the
configuration of any additional stream is identical to any of the first four streams.
Identical configuration implies exactly the same resolution, frame rate,
compression, video format, rotation etc. For more information see the white paper
“Max number of unique video stream configurations”, available at axis.com.
Problems with sound files
Can’t upload media clip The following audio clip formats are supported:
• au file format, encoded in µ-law and sampled with 8 or 16 kHz.
• wav file format, encoded in PCM audio. It supports encoding as 8 or 16-bit
mono or stereo and sample rate of 8 to 48 kHz.
• mp3 file format, in mono or stereo with bitrate of 64 kbps to 320 kbps and
sample rate of 8 to 48 kHz.
Media clips are played with different volumes
A sound file is recorded
with a certain gain. If
your audio clips have
been created with
different gains, they
will be played with a
different loudness.
Make sure that you use
clips that have the
same gain.
AXIS Q8752-E Mk II Bispectral PTZ Network Camera