If your keypad has green color mainboard, please follow this video guide
to reset firmware on your keypad: https://youtu.be/8BaiWCWA7Rs or to
do a clean reinstall for the software only https://youtu.be/zRk2aeCzwxc
If you are experiencing further issues, please export the log file from
software Settings tab -> Troubleshooting -> Export logs and email it to
us on info@azeron.eu and tell us about the issue.
If your keypad has black color mainboard, please follow this video guide
to reset your keypad: https://youtu.be/EkQ9YYJuq7E
You can download the STM32 software here:
https://www.st.com/en/development-tools/stm32cubeprog.html#get-
software
7.1.2 LED lights OFF
Does your PC make a chime sound when you plug in the keypad?
Yes, it does make a sound - > go to USB chime when connecting
No, it does not make a sound -> go to No USB chime when connecting
USB chime when connecting
Step 1 – unplug Azeron keypad, restart your PC and re-plug the
Azeron. Ensure that the USB cable is securely inserted.
Step 2 - If you are using USB hub or cable extender, attempt
connecting the Azeron directly to the motherboard USB port using
the original cable.
Step 3 – check if USB cable is working by plugging the Azeron keypad
in other PC or device that can recognize standard keyboard.
Step 4 – if you have a spare mini USB cable, please try plugging in
Azeron with this other cable to see if the problem was caused by a
bad cable
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