Help Line: 0845 345 9677 (Local Call rate) 49
Troubleshooting
“I cannot make
a call.”
The handset’s keypad may be locked (see page 10).
Unlock it before you make a call.
“When I press
keys, nothing
happens.”
Make sure the batteries are correctly fitted in your
handset. If the ‘battery charge level’ symbol on the
display shows ‘low’, recharge the batteries.
“When I key in a
number, it
appears on the
display, but I
can’t make an
outside call.”
Try moving the handset closer to the base unit.
Try a different position for the base unit — somewhere
higher if possible, or further from other electrical
equipment.
If you have more than one registered handset, make
sure another handset isn’t already using the line.
“The phone does
not ring”
Check that the base unit’s mains power adapter is
plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone —
not just for charging the batteries.
Make sure you’re using the telephone line cable that
was supplied with your iDECT V2i. Other telephone line
cables might not work.
Check that the total REN value of all equipment
connected to your telephone line is no more than 4 (see
page 3). Disconnect one or more telephones and see
whether that helps.
“There is inter-
ference and noise
on the line.”
Move the handset closer to the base unit, or to a
different position.
Try moving the base unit so that it’s not near other
electrical equipment, such as a television or a
computer.
You’ll get the best results if you site the base unit as
high as possible. For example, in a two-storey house,
the first-floor landing is an ideal place for the base unit.
iDect_V2i_IFU_master.book Page 49 Thursday, March 27, 2008 2:54 PM
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