52 en | Troubleshooting AVIOTEC 8000i IR
2023.10 | 02 | F.01U.414.168
User manual
Bosch Sicherheitssysteme GmbH
9 Troubleshooting
The following issues can be solved in the detection settings in the Configuration Manager or
in the web browser menu (Configuration > Alarm > Fire detection).
9.1 False Alarms
9.1.1 False alarms under 4 seconds concerning the whole detection area
In this case the general settings of the fire detection have to be adjusted.
Problem Solution
Short false alarms for smoke detection. Increase the duration of smoke detection.
(Smoke> Verification time [s])
Short false alarms for flame detection. Increase the duration of flame detection.
(Flames > Verification time [s])
9.1.2 False alarms at small constant areas
Individual image areas are affected and have to be adjusted.
Problem Solution
Objects cause flickering motion, e.g. shadow
of a flag in the wind.
Mask out the disturbing image area (for
flame).
Flame detection will be deactivated in this
mask.
Continuous motion in the picture causes
false alarms, e.g. escalators.
Mask out the disturbing image area (for
smoke).
Smoke detection will be deactivated in this
mask.
Temporary motion causes false alarms, e.g.
roller shutter.
Mask out the disturbing image area (smoke
time mask).
Smoke detection will be delayed in this mask.
9.1.3 Vibrations at the camera site
Problem Solution
Vibrations are transferred to the camera. Avoid vibrations at the camera site.
Camera picture is trembling. Make sure the camera is firmly mounted.
The camera position changed because of
vibrations.
Move the camera to its initial position and
check the field of view. Make sure the
camera is firmly mounted.
9.2 No alarm transmission
Problem: Alarms are visible in the web browser but there is no alarm transmission to the
video client.
Solution:
– Check network connection and settings (Configuration>Network)
– Check relay connection and settings (Alarm > Alarm Outputs)
– Check fire detection settings (Configuration > Alarm > Fire detection)
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