AVIOTEC 8000i IR Troubleshooting | en 53
Bosch Sicherheitssysteme GmbH
User manual
2023.10 | 02 | F.01U.414.168
– Check the video client settings
9.3 No fire detection
– Problem: No detection of fire.
– Solution:
– Check fire detection settings (Configuration > Alarm > Fire detection)
– Check mask settings
– Check privacy mask settings
– Check the focus of the lens (Configuration>Camera->Installer Menu>Open...)
– Check obstructions in the field of view
– Check the detection area
– Check minimum/maximum distance to fire
– Check the illlumination. Different lighting conditions (e.g. sodium light) might require
the use of the Expert Mode, page 46.
9.4 Image quality
Interference of the camera image
Small image areas or the whole image area are affected by interferences.
Problem Solution
Artificial light, e.g. fluorescent light, causes
flickering of the camera image.
Go to Configuration>Camera>Installer
Menu>ALC mode and change to
fluorescent mode.
9.5 Camera
If a fault cannot be resolved, please contact your supplier or system integrator, or go
directly to Customer Service.
The version numbers of the internal firmware can be viewed on a service page. Please note
this information before contacting Customer Service.
1. In the address bar of your browser, after the unit IP address, enter: /version
for example: 192.168.0.80/version
2. Write down the information or print out the page.
The camera offers a variety of configuration options. Therefore, check that it works properly
after installation and configuration. This is the only way to ensure that the camera will
function as intended in the event of an alarm.
Your check should include the following functions:
– Can you connect to the camera remotely
– Does the camera transmit all the data required?
– Does the camera respond as desired to alarm events?
– Is it possible to control peripheral devices, if necessary?
The camera has one LED on the rear panel: It indicates the status of the camera status (red
for error; green for OK).
No OSD messages appear. Special Video SDK is required. Video management
software from third parties does not use the SDK.
The ping command can be used to check the connection between two IP addresses. This
allows testing whether a device is active in the network.
1. Open the command prompt.
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