Treadmill 10 and 22: Why won't the belt move?
Need to order replacement parts?
1 Customer Care Contact Information
Please contact Customer Care at 1-800-605-3369 for additional help or to order replacement parts.
Some replacement parts may also be available for purchase online here.
A list of part numbers referenced within this guide can be located at the bottom of this page.
Customer Care - Hours of Operation:
Monday - Friday 6:00am - 5:00pm PST
The replacement part will be provided to you at no cost assuming your machine meets the warranty eligibility
requirements. A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your
options.
Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy
of your purchase receipt in order to register your machine for warranty.
Machine Part Description Part SKU
Treadmill 10
MCB to Top Upright Wiring 8027136
Left Lower Handlebar 8024259
Left Upper (Ergo) Handlebar 8025319
Right Lower Handlebar 8024258
Right Upper (Ergo) Handlebar 8025317
Treadmill 22
MCB to Top Upright Wiring 8027136
Left Lower Handlebar 8024259
Left Upper (Ergo) Handlebar 8024165
Right Lower Handlebar 8024258
Right Upper (Ergo) Handlebar 8024171
EAF - Issues requiring Special Handling
ATTENTION: If the customer complains of any of the following, transferthe call to a Senior Rep in the CS
ESCALATIONqueue.
NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue."
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